Start a conversation
Our representative answers
Our representatives take calls and listen to the customer’s or resident’s needs. Requests and complaints are received during the conversation.
Vegabyte Call-centre
CALL CENTRE
Call-centre
and customer services.
Our representatives handle customer and resident communication. Answering calls, logging requests, routing them to the relevant department and following up form an ongoing service.
Immediate routing
At Tatvan Municipality’s ALO 153, our representatives immediately relay residents’ requests and complaints to the relevant municipal department.
Request tracking and reporting
Request records, routing status and call notes are tracked within the service scope. Reporting forms part of day-to-day operations.
Scope
Call-centre
service scope.
Service hours, staffing and routing are defined around your organisation’s needs.
- 01Our customer and resident-service representatives
- 02Call handling and request logging
- 03Immediate routing to the relevant department
- 04Process tracking and reporting
SERVICE REFERENCES
Our service references.
Tatvan MunicipalityCall Centre
ALO 153 Call Centre
Our resident-service representatives staff Tatvan Municipality’s ALO 153 Call Centre. They receive residents’ requests and complaints and relay them immediately to the relevant municipal department.
Explore the serviceWorkflow
Call handling
and request management.
Reception, logging, immediate routing and follow-up. Our representatives handle communication; the relevant departments take the request forward.
- 01
Our representative answers
The resident or customer shares a need, request or complaint. Our representative answers the call and listens.
- 02
The request is logged
The subject of the call and the information needed for routing are brought together in the request record.
- 03
Immediately sent to the relevant department
At ALO 153, our representatives immediately relay residents’ requests and complaints to the relevant municipal department.
- 04
The process is followed up
We track routed requests and call records within the service scope and maintain the reporting process.
Common questions
Questions about
the service.
How is the service scope defined?
Call volume, service hours, staffing and departmental routing are agreed together. The quote reflects the scope of the ongoing service.
How are working hours and call scope defined?
We agree request volume, service hours and conversation types. Handling, routing and reporting are documented in the scope.
How are requests handled at ALO 153?
Residents contact the call centre with a request or complaint. Our resident-service representatives take the call and immediately relay the issue to the relevant municipal department. Our team remains part of the ongoing operation.
CONTACT AND QUOTES
Design + Technology